Medjay LLC Website
Privacy Policy
Medjay LLC - Effective Date: April 9, 2026 Last Updated: April 9, 2026
Overview
This Privacy Policy describes how Medjay LLC collects and uses information when you visit our website at medjay.io and use our web-based tools and services.
Information We Collect
Information You Provide
Name and email when you fill out a contact form
Information submitted when scheduling a demo or consultation
Any messages you send us
Information Collected Automatically
Browser type and version
Device type
IP address
Pages visited and time spent
Referring website
How We Use This Information
To respond to your inquiries
To schedule and conduct consultations
To improve our website
To send communications you've requested
Cookies
Third-Party Services
Our website uses:
Cal.com for scheduling (subject to their privacy policy)
Framer for website hosting
Analytics tools to understand website usage
Data Sharing
Voyager FML Screen Capture Tools
Information Captured
Screenshots and video recordings of your screen, windows, or browser tabs that you choose to capture
Metadata including capture timestamp, capture type (screenshot or video), and file dimensions
Source information including the URL or application visible at time of capture
Device information including browser type, viewport size, and user agent
Network information including IP address
How Captured Content Is Used
Service delivery: To store, display, and make captured content available to you and authorized users within your organization
AI processing: To extract text, identify applications, categorize content, detect patterns, and generate insights and recommendations
Product improvement: In de-identified and aggregated form, to train and improve Medjay's AI models (organizational administrators may opt out)
AI Processing of Captured Content
Content captured through Voyager FML is processed by artificial intelligence systems. This processing includes:
Text extraction and optical character recognition
Application and interface identification
Pattern detection and anomaly identification
Categorization and tagging
Summary and insight generation
AI processing is integral to the Voyager FML service. Medjay employees do not review individual captured content unless you initiate a support request, we are required to comply with legal process, or we need to investigate a Terms of Service violation.
Data Sharing for Captured Content
Captured content may be shared with:
Your organization: Administrators and authorized users within your organizational account may access content you capture
Service providers: We use the following sub-processors to deliver the Voyager FML service:
Sub-Processor : Supabase
Purpose: Database hosting and file storage
Location: United States
Sub-Processor : OpenAI
Purpose: Interpretation and Analysis of Screenshots and Annotations
Location: United States
Sub-Processor: Google Transcript API
Purpose: Transcription of Audio Annotations
Location: United States
We may update this list of sub-processors. Material changes will be reflected in updates to this Privacy Policy.
Data Retention for Captured Content
Active content: Captured content is retained for as long as your account remains active or as configured by your organization's administrator
Deleted content: When you or your administrator delete captured content, it is removed from active systems within 30 days and from backup systems within 90 days
Account termination: Upon account termination, captured content is deleted in accordance with the retention schedule above, unless retention is required by law or requested by your organization
Organizational Accounts
If you use Voyager FML through an account provided by your employer or another organization:
Your organization is the data controller for content captured within that account
Your organization's administrator controls access to and retention of captured content
Your organization's privacy policies may apply in addition to this Privacy Policy
If your access is revoked, you will no longer be able to access content you captured, but your organization retains that content
Component Review Portal
When you access the Medjay Component Review Portal as an invited reviewer, we collect:
Information You Provide
Your name (entered at sign-in)
Feedback comments and annotations you submit
Screenshots you capture with annotations
Information Collected Automatically
Browser type and version
Viewport/screen size
Session timestamps
How This Information Is Used
To attribute feedback to reviewers
To provide review context to the component owner who invited you
To improve the review experience
Data Sharing
Your name, feedback, annotations, and device information are shared with the Medjay customer who created the review link and invited you to participate. This data helps them improve their components based on your input.
Data Retention
Review data, including screenshots and feedback, is automatically deleted 30 days after the review link is created, or when the link owner deletes the review link, whichever occurs first.
International Data Transfers
Medjay's systems are located in the United States. If you are located outside the United States, your information (including captured content) will be transferred to and processed in the United States. By using our website and services, you consent to this transfer.
If you are located in the European Economic Area, United Kingdom, or Switzerland, we rely on Standard Contractual Clauses approved by the European Commission to provide adequate protection for transferred data.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
All Users
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate personal information
Deletion: Request deletion of your personal information (subject to legal and contractual retention requirements)
Portability: Request a copy of your data in a portable format
To exercise these rights, contact us at privacy@medjay.io.
California Residents (CCPA)
If you are a California resident, you have the right to:
Know what personal information we collect, use, and disclose
Request deletion of your personal information
Opt out of the sale of your personal information (Note: We do not sell personal information)
Non-discrimination for exercising your privacy rights
To submit a request, contact us at privacy@medjay.io or call 1-833-MEDJAY1.
European Economic Area, UK, and Switzerland Residents (GDPR)
If you are located in the EEA, UK, or Switzerland, our legal bases for processing your personal information include:
Consent: Where you have given consent (e.g., for marketing communications)
Contract: Where processing is necessary to perform a contract with you or your organization
Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services and preventing fraud
You have the right to withdraw consent at any time, lodge a complaint with a supervisory authority, and object to certain processing activities
Children's Privacy
Our website and services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us at privacy@medjay.io.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.
Contact Us
Questions about this Privacy Policy? Email us at privacy@medjay.io
Medjay LLC Attn: Privacy privacy@medjay.io