Your drivers perform an inspection every day. Your trucks get inspected many times per year. When was the rest of your business last inspected?
The Medjay Clutch Report shows where the pressure is in your people, processes and systems.
Power is nothing if it doesn't reach the road.
In a truck, the engine makes the power and the wheels deliver it.
The clutch is where torque becomes motion.
Your business works the same way. Your customers and your freight are the power. Your trucks and your drivers deliver it. Your clutch is your people, your processes, your systems and the agreements between them.
Every department can be strong.
The clutch is what connects them.
A new TMS, more customers, more people, fewer people: none of it works alone.
The whole clutch has to engage together.
Signs of a slipping clutch
Do any of these sound familiar?
Great carriers hire great people, and those people hold it together, until they can’t.
Rate per mile
You know you make money at $2.50 a mile. The reports say you average $2.55. The bank account doesn’t show it.
New customer
When you signed them, they looked like a moneymaker. Six months in, it doesn’t feel that way, and nobody can say why yet.
Key person
Your dispatcher of fifteen years gives two weeks’ notice. Half of how you run is in their head.
Drivers
You hired a driver almost every week this year and lost nearly as many. Nobody can say exactly why they leave.
Systems
You paid for a new TMS last year. The team still runs the day around it, not in it.
Coverage
Shirley’s on PTO this week and Steve just called in sick. Where will the bottleneck be by Thursday? Do you know?
Re-keyed
The order gets entered, then entered again. Some details are in the notes; the rest are in a phone call that never made the notes and a text on someone’s phone. Nobody notices what got lost until it’s the detail that mattered.
It’s rarely one big failure. It’s leaks in the little things: detention that never got billed, a favor that became policy, a rate that never got updated. None of it is anyone’s fault.
The Clutch Report shows you where.
The inspection for the rest of your business.
The Clutch Report inspects your clutch: the people, processes, systems and agreements that turn your freight into delivered loads. We look at what's written down and what actually happens, show you where power is slipping, and lay out your options to fix it.
Your clutch, area by area.
Each area of your business is one facing on the disc. When one slips, the whole clutch feels it.
- 1. People, Knowledge & Process: who knows how things get done, the processes behind the work (written down or not), and what happens when people are out.
- 2. Marketing & Sales: how freight gets won and priced.
- 3. Customer Experience: what happens between the deal and the delivery.
- 4. Dispatch & Operations: how loads get planned, covered and tracked.
- 5. Finance, Billing & Tax: how fast a delivered load turns into cash.
- 6. Fuel & Energy: what you pay for fuel, and what keeps it in check.
- 7. Equipment & Maintenance: keeping units on the road and the records straight.
- 8. Drivers: recruiting, pay, and why drivers stay or go.
- 9. Safety, Compliance & Risk: the files, audits and renewals that can't slip, and what you're covered for when something goes wrong.
- 10. Technology & Security: your systems, who can get in, and whether they talk to each other.
The technology adoption problem
New tools are everywhere. Making them work is the hard part.
AI “solutions” are popping up like weeds in springtime. The challenge isn’t finding one. It’s knowing which ones will actually work, and getting them to stick with your people and processes.
Adopting in silos
Each department picks its own tools. Every new one pulls the business further apart, and faster than ever.
How Medjay helps
The Clutch Report shows how your people, processes and systems connect, so new tools fit the whole operation, not one desk. Closing the gap between your people and your processes is what we do.
Standing still
Not changing has a cost too. Your competitors, customers and partners are moving forward.
How Medjay helps
We show you where change will pay off first, so you can move with confidence instead of guesswork.
Buying without follow-through
A tool without the setup, training and follow-through to make it stick becomes a subscription nobody uses, until someone finally cancels it.
How Medjay helps
Our team and experts handle implementation, training and change management, so the tool becomes part of how the work gets done.
How a Medjay engagement works
From first call to changes that stick.
Start with the declared.
Our conversations so far, plus every document you have (or don't). Throw it all at us. This is the baseline.
Kick off with your people.
Bring the team in early: what we're doing, why, and what's in it for them. Good change management from day one.
See how the work gets done.
We learn how work actually happens from your team, in the ways that fit you.
Confirm what’s true.
We sort out where what's written and what happens disagree, and work through it with your people.
Expert review.
Our team, and specialists where needed, review the findings against what good looks like at your size.
The Clutch Report.
Where you're slipping, what good looks like, and what it's worth.
Options, together.
We lay out the options side by side and decide with you.
Follow through.
We stay until the changes land.
We're here to help you find the best solution, not just the ones that come through us.
We don't compete with your experts.We bring the best of them to you.And combine them with your expertise.
Our team has worked inside hundreds of trucking companies, with deep expertise in operations, technology, knowledge management and execution. The best experts on your business already work there: your leaders and the people who do the work every day. We work alongside them and the outside experts you already trust, like your accountant, your insurance agent and your current suppliers. When a finding needs a specialist you don't have yet, we bring in the right partner, and you always choose.
Every expert does better work from the same understanding and the same blueprint of how your business works.
Are you an expert who serves trucking companies?
We love talking to new experts and partners!
What's in it for your team
What's good for the business should be good for the people doing the work.
Get credit for what you do.
The work nobody sees finally shows up, and reviews remember the whole year.
Get time back.
See where the day goes, hand off what doesn’t need you, and stop doing things twice.
Make your job easier to cover.
Take time off without the pile, get cleaner hand-offs, and train new hires once.
Get better tools.
Have a say in what gets bought, and share the best practices across teams.
Tony Elliot
Co-Founder and CEO
Eric Verdiguel
Co-Founder and CCO
We didn't read about this.
We've lived it.
Tony and Eric both grew up in trucking families. Tony drove and bought trucks, and has worked for carriers, shippers and trucking technology companies. Eric has spent more than 20 years helping trucking companies put technology to work.
More about usSized to where you are, and where you're going.
We size every engagement to your company as it is today and where it's headed. A new era of tools, AI included, is here, but it only pays off when the right experts, and your time, money, energy and patience, go into the right approach.
Schedule a call to see whether the Clutch Report fits your operation.
Schedule a conversation
Drivers used to trade help and know-how over the CB. The office and its systems never had a Channel 19. Medjay is the Channel 19 for your entire business.